Private insurance | Clinique de La Source

Services for insured patients in a private ward

With private insurance, you can enjoy many services during your hospital stay at Clinique de La Source. Our institution is by your side throughout your healthcare journey, offering you a high-quality hospital experience. See below for details on the benefits available to you.

BEFORE YOUR ARRIVAL
COMPLETE SUPPORT
Homecare	We organise your homecare for you, according to your needs and in agreement with your doctor, in collaboration with La Source à domicile
Home services and support	Upon request, we organise home maintenance services, gardening, pet care and cleaning
Administrative support throughout the care pathway	Our Case managers can be contacted by phone for any administrative or insurance questions
Taxi arrangements	Our reception is at your service should you wish to book a taxi
MEDICAL SUPPORT
Guarantee of choice of doctor	Choice of doctor and priority access to medical appointments
Support for a second medical opinion	To get a second medical opinion, our Case managers refer you to the appropriate specialists
General advice	Our Case managers can give you any information you require
Duration of hospitalisation for non-emergency surgeries	Fast, under 2 weeks
Telephone interview with a specialist nurse	Before your admission (apart from emergencies), our specialist nurse will contact you to ensure that your stay is smooth and optimised and will be available to give you any further information during and after your stay

YOUR ARRIVAL
WELCOME
Priority pathway	Faster medical appointments and admission to the Clinic are possible, depending on availability
In-room patient support	Staff assistance to your room
ADMINISTRATIVE SUPPORT
Administrative support throughout the care pathway	Our Case managers can be contacted by phone for any administrative or insurance questions
HOTEL SERVICES
Luggage service	Your luggage will be brought to your room. Upon request, your personal belongings are tidied and removed from the wardrobes

YOUR STAY
COMPLETE SUPPORT
Home services and support	Upon request, we organise home maintenance services, gardening, pet care and cleaning
VISITING TIMES
Visiting hours	Free
MEDICAL-NURSE SUPPORT
Medical services
Medical technique	Using state-of-the-art technologies and innovative treatment methods for your operation
Surgeon phone call to a loved one after surgery	A telephone call from the hospital doctor after the patient’s procedure is guaranteed
Nursing services
Referring nurse	A referring nurse is assigned to you, where possible
Senior nurse visit	The nurse manager of the unit where you will be hospitalised will come to visit you in your room during your stay
HOTEL SERVICES
The little extras
Birthday gift	You will receive a gift in your room and will be waited on hand and foot
Welcome gift	You will be attended to in your room
Gift for special days	You will be attended to in your room
Room
Latest room renovation	2023/2024
Balcony or adjoining terrace	Your room will have an outdoor space
Bathroom	In-room, individual
Toiletry bag	A toiletry bag containing shower gel, shampoo, a toothbrush, comb and cotton buds is provided
Slippers	Slippers will be provided
Bathrobe	There is a bathrobe for you in your room
Hair dryer	A hair dryer will be available, upon request
Smart TV	Your room will have a widescreen smart TV
In-room telephone	You can make free calls within Switzerland and abroad
Wi-Fi	Free access throughout the Clinic
Safe for valuables	Safe in the room and, upon request, storage of valuables in the reception safe
Dining
Petit fours are provided with tea/coffee	You will be offered a sweet bite with your tea/coffee every day
Alcohol-free drinks	Available in your room or at the restaurant
Tea or coffee	Free tea and coffee at any time
Lunch or dinner	Two set menus or an à la carte menu, at no extra cost
Press
Newspaper	Local and international newspapers available to you free of charge
Laundry services
Laundry services	Upon request
For your loved ones
Overnight stay for a loved one in the patient’s room	Your loved one can stay overnight in your room for an extra charge
Alcohol-free drinks for visitors	Beverages for your visitors are available in the room (coffee, mineral water)
Meals for visitors	Your loved ones have the option to share a meal with you, whether in the restaurant or in your room, for an extra charge

YOUR DEPARTURE
DISCHARGE HOURS
Time of discharge	Without time restrictions, based on medical needs
COMPLETE SUPPORT
Parking	Payable car park
Taxi arrangements	If this topic was not discussed by our specialist nurse when you met, our reception is at your service should you wish to book a taxi
NURSING SUPPORT
In-room interview with a specialist nurse before discharge	Before you leave, one of our specialist nurses will visit you in your room to ensure continuity of care and to prepare for the continuation of care at home. This is also available to you before, during and after your stay
Choice of location for post-hospitalisation care	Depending on medical guidelines, your wishes and those of your loved ones, our specialist nurse supports you in your hospital discharge plans

AFTER YOUR DEPARTURE
ADMINISTRATIVE SUPPORT
Administrative support throughout the care pathway	Our Case managers can be contacted by phone for any administrative or insurance questions
AT-HOME SUPPORT
Homecare	As needed and in agreement with your doctor, we organise the monitoring of your treatment and your home care in collaboration with La Source à domicile
Home services and support	Upon request, we organise home maintenance services, gardening, pet care and cleaning

Information on influenza, COVID-19, and other respiratory viruses

Private insurance _

Services for insured patients in a private ward

BEFORE YOUR ARRIVAL

YOUR ARRIVAL

YOUR STAY

YOUR DEPARTURE

AFTER YOUR DEPARTURE