Information about fake numbers associated with Clinique de La Source _

Why are you receiving calls from numbers that appear to be linked to the Clinique?

For several weeks now, we have been informed that numbers belonging to external companies (usually telemarketing companies) are sometimes mistakenly identified as belonging to the Clinique de La Source when searched on Google or ChatGPT.

This malfunction stems from artificial intelligence solutions, which can generate incorrect responses.
These numbers do not belong to us and do not come from our telephone system.

We understand the inconvenience this may cause and sincerely apologise.

 

What you need to know

  • The Clinique is not responsible for these calls.
  • This is an issue external to the Clinique, related to AI solutions.
  • Our technical teams have confirmed that there is no technical link between these numbers and our internal systems.
  • This phenomenon also affects private numbers, which shows that it is random and specific to the functioning of AI solutions.

The Clinique de La Source's number

For your information, the only official number for the Clinique de La Source :
📞 021 641 33 33

 

 

What we are doing to resolve the issue

We have taken all possible measures on our part:


Marketing department

  • Reporting incorrect responses to Google's AI solution,
  • Reporting inappropriate content in Google products to Google support,
  • Posting statements on specialised websites to correct the attribution of incorrect numbers,
  • Posting information related to the situation on our website.


IT Department

  • Complete verification of our infrastructure: no link between the numbers displayed and our system,
  • Contact with Swisscom to confirm that there is no technical cause at the Clinique.


Legal Department

  • The possibility of formal action against Google through official procedures is currently being assessed.